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Forums :: Free For All :: Senior Contact Center Engineer

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Senior Contact Center Engineer

Posted on: 07/21/2007 11:04 AM

We have contract and full-time Senior Contact Center Engineer for contract the the rate is up to 90/hr and for full-time up to 125,000 / year please respond with resume to adam.eastwood@agilebusinessideas.com Senior Contact Center Engineer Chicago , Illinois Duration: 6 - 9 months / also we have another position Full-time The incumbent of this position will: Perform client consultation: Plan, design, implement, and support IP-based call center solutions Develop and implement the technical architecture and physical design of the network Analyze the existing voice and data networks and recommend solutions Set up, configure, and test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, and Cisco Intelligent Contact Manager Assist Account Managers during the sales process by educating the customer on new technologies in the contact center arena. Assist in the management of projects through project management methodology Qualifications: Minimum of five years related experience in networked voice and call center environments, with some experience in network engineering High-end experience in PBX and/or Call Center systems engineering experience Experience with call flow analysis ICM scripting or similar scripting experience preferred Programming experience with any of the following manufacturers' products: Nortel, Avaya, Siemens, or Aspect Bachelor's degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable Knowledge of voicemail, unified messaging, ACD and IVR systems, integration to CRM packages Knowledge of Java and/or VB Script a plus Ability to work weekends and/or off hours as necessary to meet clients' needs Willingness to travel up to 50% Ability to effectively communicate with clients and end users

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